Our return policy allows for requests within 7 business days of receiving your item. To qualify, the item must be unworn, unused, with tags, and in its original packaging.

Miss Henry offers exchanges and store credits only; sale items are not eligible.

Refunds are not available—only store credits and exchanges are offered unless the item is deemed faulty (approved once returned).

Kindly be advised that returns must be pre-notified by customers. Un-notified parcels cannot be accepted at our facility.

Please contact our team regarding your order, item, and reason for return. If you would like a store credit, please let our team know.

Once your order is received, we aim to issue your store credit within 2 business days. Your store credit will be the value of what you ordered; however, shipping costs will not be credited.

Your store credit will be valid for one year, from the date it is issued. It will be emailed to your email address provided. Please check your spam/junk inbox in case it has landed there.

If you have difficulty finding the email or code, please contact our team via email and we can assist you with the matter.

Your store credit can be used by entering the unique code (sent via email) into the 'Gift Voucher/Store Credit Code' at Checkout. Once entered, the amount will be deducted from your total amount.

Please contact our team regarding your order, item, and reason for return. If you would like to exchange your item, please contact our team immediately so we can hold on to the item until your order is returned to us.

Once your returned order is received, we will process the exchange and aim to deliver your new order within 2 business days.

To exchange your order please follow the normal return process of notifying our team within 7 business days.

Full priced items purchased in store may be returned for store credit or exchanged provided they are returned within 7 days of purchase and in the same condition in which they were bought including all tags and packaging (e.g, shoe boxes, garment or dust bags).

We do not offer a refund on in-store purchases.

In the event of a return due to faults in compliance with our policy, your refund will be initiated to the original payment method within 2 business days of receiving your order.

Please be aware that the processing time for the refund to reflect in your account may take up to 5 business days, as it is subject to the payment providers and not within the control of Miss Henry Boutique. Upon issuance of the refund, you will promptly receive an email confirmation.

If a gift card was the initial form of payment, the card balance will be reinstated for future purchases.